Refund Policy Sknly
We like to keep it simple.
Not entirely satisfied? No drama — we will help you.
Still unsure? If you prefer to keep your skincare sealed, returns remain possible.
If you order as a business, returns are not possible.
Return period
You have 30 days after receiving your order to request a return.
(This includes the statutory 14-day withdrawal period in the EU.)
Note: a return request for a gift voucher can only be made within 14 days of purchase, and only if the voucher has not yet been used.
Conditions
To return an item:
- it is unused and sealed
- it is in the original packaging
- any labels are still attached
- you have proof of purchase
- the order was not placed by a business
Requesting a return
Email sarah@sknly.care.
You will receive from us:
- the return address
- clear instructions
Unfortunately, we cannot process returns without prior contact.
Return costs
Return shipping costs are at your expense.
Is something wrong with your order (damaged or incorrect item)?
We will of course resolve that for you at no extra cost.
Damage or incorrect item
Please check your order upon receipt.
Not as expected? You are entitled to the statutory warranty. Let us know by email — we will look into it with you right away and fix it.
What cannot be returned?
For hygiene reasons, we cannot accept opened or used skincare products.
Not sure? Feel free to send us a message.
Exchanges
Want something different?
The easiest way:
- return your item
- then place a new order
Refunds
Once we have received and inspected your return, we will let you know if everything is in order.
If approved, we will refund you via your original payment method, usually within 14 days.
Sometimes your bank may need a little longer.
Questions?
We are here for you.