Terms and Conditions Sknly BV

Welcome to Sknly. We like to keep things clear and fair.

Use of our website

By using our website or placing an order, you confirm that you are at least 18 years old and may do so independently. If you are unsure or under 18, ask your parents, guardian, or legal representative for permission first, and always use our webshop or products together with or under the supervision of an adult.

Sknly cannot verify who places an order. If you place an order when you are not permitted to do so independently, your parents or legal representatives are responsible—for the purchase, use of the products, and assessing whether a product is suitable for the individual user.

You may use our website as intended: to view information and purchase products.

Do not use the website for:

illegal activities
misuse or disruption of the site
spreading false or harmful information

Product information

Sknly offers high-quality cosmetic care products developed for daily use as part of a simple skincare routine. They are not intended to diagnose, treat, cure, or prevent medical conditions and do not replace medical advice or treatment.

The full ingredient list, instructions for use, and warnings for each product are on the packaging and/or product page. Read these carefully before ordering, especially if you have sensitive skin or allergies to certain substances. Individual reactions to cosmetic products can vary from person to person.

We do our best to present our Sknly products on the website as clearly as possible.

Appearance may still differ slightly, for example:

colours may vary slightly (due to screen settings)
small details may differ

Orders

When you place an order through the website, you submit a purchase request. Your order is final once it is confirmed and payment has been processed by us.

To place an order as a business, complete the B2B contact form on the website or email sarah@sknly.care. We will contact you and provide a quote. The order is final once the quote is approved and payment has been processed by us.

We reserve the right to refuse or cancel an order in cases of force majeure, stock depletion, or an obvious error in price or product information. In that case, any payment will be refunded as soon as possible and you will be notified.

Prices

All prices for Sknly products are shown on the website at the time of purchase and include VAT.

Prices may change at any time, but you always pay the price shown when you confirmed your order.

Shipping costs and any additional charges are clearly displayed at checkout.

Payment for webshop orders can be made using the payment methods available at checkout. Depending on the country of delivery, the following payment methods may be offered, among others:

Bancontact
Visa
Mastercard
Maestro
Apple Pay
Google Pay

Available payment methods are shown during checkout. Sknly may change the payment methods offered. Changes apply only to orders placed after the date of the change.

Delivery

Orders are generally processed within 1–2 business days. After shipment, you will receive a confirmation with tracking.

We do our best to deliver your order as quickly as possible. Delays caused by third parties (such as carriers) may occur but will always be communicated.

Delivery time depends on your location, but typically:

Belgium: 1–3 business days
Netherlands: 2–4 business days
Other EU: 3–7 business days

These are indicative times—delivery may sometimes take longer (for example during busy periods). In any case, your order will be fulfilled within 30 days at the latest.

More information about delivery can be found in our shipping policy.

Returns

You have 30 days after receiving your order to request a return.
(This includes the statutory 14-day withdrawal period in the EU.)

Note: a return request for a gift voucher can only be made within 14 days of purchase, provided the voucher has not yet been used.

If you order as a business, returns are not possible.

For hygiene reasons, we cannot accept opened or used skincare products.

Conditions

To return an item:

it is unused and sealed
it is in the original packaging
any labels are still attached
you have proof of purchase
the order was not placed by a business

Requesting a return

Email sarah@sknly.care.

You will receive from us:

the return address
clear instructions

Unfortunately, we cannot process returns without prior contact.

Return costs

Return shipping costs are at your expense.

Further information about returns can be found in our refund policy.

Intellectual property

The Sknly brand, Sknly products, and everything on this website (text, images, logos, photos, illustrations, slogans, videos) are the exclusive property of SKNLY.

Do not use, modify, or copy this without permission.

Liability

We do our best to provide accurate and up-to-date information.

However, we cannot guarantee that everything is always completely error-free.

Use of the website and products is at your own risk. We remain liable in cases of intent, gross negligence, or bodily injury.

Sknly cannot be held liable if we cannot fulfil our obligations fully or at all due to factors outside our control—for example third parties, customer error, or force majeure as defined by law.

External links

Our website may contain links to other websites.

We are not responsible for their content or operation.

Privacy

How we handle your data is explained in our privacy policy.

Completeness and changes

These terms and your order confirmation together form the full agreement between you and Sknly. If anything conflicts, the general terms and conditions apply.

We may update these terms when necessary. For your order, the terms in effect at the time you ordered always apply.

The most recent version is always on this page.

Applicable law

These terms are governed by Belgian law.

If we cannot resolve a dispute together, it will be handled by the courts of West Flanders (Bruges division), unless the law requires a different court.